Refund Policy

The following guidance explains how this website handles the relevant matter.

Updated 2026-08-22

As a service rule, a request may be made only when an item arrives damaged, defective, incorrect, or materially different from its description, and the request must reach us within 30 days after delivery.

If an issue occurs, change-of-mind returns, personal preferences, and incorrectly selected products are not accepted. The request must include the order number, checkout email, a clear explanation, and photos or video showing the item and packaging.

As a service rule, nothing should be sent back without written authorization. We review the supplied evidence and may request more information before approving or declining a claim.

If an issue occurs, an approved remedy may be a replacement when suitable stock is available or a refund to the original payment method. Bank and payment-provider processing times determine when an approved refund appears.